COSTA


Service Delivery Framework  / Creative Direction



A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context. Working with

Costa CD / Sapient - UX we conceived, developed and designed this illustrated visual for their delivery framework.